الدورات التدريبية

Diploma of Hospital Management & Health Services Organizations

Diploma of Hospital Management & Health Services Organizations

نوع الدورة : إدارة أعمال

الفترة : 40 ساعة

عدد الساعات : 4 ساعة

المتاح : 10

 

 

 

 

 

 

 

 

 

 

 

 

 

Diploma of Hospital Management

& Health Services Organizations

 

 

 

Overview

 

Supervisors and Managers of hospitals must not only have vocational, technical knowledge about hospitals and treatment, but also should haveknowledge about contemporary management and its functions and principles. The work module of any job is based on two pillars, namely technical work and management work.

Lack of Management skills in employer or employees at every hierarchy level of the hospital or HealthCare facility can be detrimental. Lack of Management skills can lead to poor performance, lack of improvement, low profit, decisions making, disheartening of employees, lower productivity, and jeopardize your organization.

 

Key Benefits:

 

From Top Management to Supervisory Management members at hospitals and healthcare facilities must be able to plan, organize, control and lead the wards and departments with a focus on understanding and influencing the environment, setting the strategy and gaining commitment, planning, implementing and monitoring strategies and evaluating and improving performance.

Knowledge about Six Sigma and how a Hospital Manager can apply it in Hospitals (Developing Projects).

 

Participants’ Profile:

 

 

Doctors who wish to work as Hospital Managers and those who want to design Developing Health care projects.

 

 

 

Program Outlines:

 

Part 1: Management

 

1.      Introduction to Management& The Medical Manager’s task

 

2.      Basic Managerial Concepts and Skills

Management and managers

§   Define health care, health services, health services organizations (HSOs) and health systems (HSs)

§   Demonstrate how health care organization is different from business organization

§   Define management

§   Identify the importance of management of HSO

§   List and describe management functions (processes)

§   Describe a management model for HSO

§   Describe inputs, conversion, outputs

§   Outline the basic concepts of systems theory

§   Identify the environmental influences on HSO

§   State the different levels of managers

§   Identify the skills of an effective manager

§   Demonstrate how management skills acquired

§   Identify the interpersonal, informational, and decisional roles that assume within the organization

 

 

 

 

3.     Organization of Health Services

§  Discuss why organizing is an important managerial function

§  Discuss how managers use organizing to achieve organizational goals

§  Explain the basis of  work specialization and departmentation

§  Discuss authority & responsibility relationship

§  Define delegation and describe the barriers of effective delegation and show how managers can overcome these barriers

§  Define coordination and state the mechanisms of coordination

§  Contrast between centralization and decentralization

§  Mention the major factors that will influence the width of the span of supervision.

§  State the advantages and disadvantages of organizational chart

§  Distinguish between the formal and informal organization

 

4.     Planning Health Services

§  Define planning, and recognize its necessity

§  Describe the planning functions and its importance as a primary management tool

§  Mention  the different types of plans

§  Describe the different types of plans

§  Distinguish between standing plans and single use plan

§  Define and differentiate polices from procedures

§  Differentiate between policies and rules

§  Determine what is MBO and its importance as a results oriented approach in management of health institutions

§  To know how to develop a plan of action

§  Discuss the stages of planning

 

 

 

 

 

 

 

 

 

Part 2: Six Sigma for Health Care

 

      1.  Introduction

§  Why, What, How?

§  Improving outcomes by Reducing Errors

§  Total Quality Management Criteria And Related Six Sigma Elements

§  Six SigmaImprovements

 


  2. The Basic Six Sigma

Breaking through Improvement Process: DMAIC

§  DEFINE

a)      Identify a Project

b)      Establish the Project

§  MEASURE

§  ANALYZE

§  IMPROVE

§  CONTROL

§  Replicate Results And Nominate New Projects